Terms and Conditions
Looking for the best gaming experience? Sierra Casino offers premium entertainment with exclusive bonuses and top-tier games.
General Terms of Service
These terms and conditions govern the use of Sierra Casino and all associated services. By creating an account and using the platform, players agree to comply with these terms in their entirety. The casino reserves the right to modify these terms at any time, with changes becoming effective immediately upon posting.
Account Registration and Eligibility
Age and Jurisdiction Requirements
Players must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher. The casino does not accept registrations from individuals located in restricted territories. Players are responsible for ensuring online gambling is legal in their location before registering.
Registration Requirements:
- Valid email address
- Accurate personal information
- Unique account per person/household
- Verification documents upon request
- Compliance with local gambling laws
Account Security
Players must maintain the confidentiality of their login credentials. Any activity occurring under an account is the account holder’s responsibility. Sharing accounts or allowing third-party access violates these terms and may result in account closure and forfeiture of funds.
Financial Terms
Deposits and Payments
All deposits are final and non-refundable except in cases of processing errors. The casino accepts various payment methods, each subject to minimum and maximum transaction limits. Players must use payment methods registered in their own name.
Payment Policies:
- Minimum deposit: €10 (varies by method)
- Maximum deposit: Set per payment method
- Currency conversion fees may apply
- Third-party payment methods prohibited
- Chargebacks result in account suspension
Withdrawals and Verification
Withdrawal requests require account verification through document submission. The casino processes approved withdrawals within stated timeframes, though payment method and banking institution processing may add additional time. Withdrawal limits apply based on player tier and payment method.
Players must wager deposited funds at least once before withdrawal eligibility. This anti-money laundering measure ensures the casino is not used for fund transfers. Bonus funds are subject to specific wagering requirements detailed in promotional terms.
Bonus Terms and Conditions
General Bonus Rules
All bonuses are subject to wagering requirements before withdrawal. Players must complete playthrough within the specified validity period or forfeit bonus funds and associated winnings. Maximum bet limits apply during bonus play, typically €5 per spin or hand.
Bonus Restrictions:
- One bonus per player/household/IP address
- Bonus abuse results in forfeiture and account closure
- Game contributions vary by type
- Incomplete wagering voids bonus and winnings
- Terms specific to each promotion apply
Wagering Contributions
Different game types contribute at varying rates toward wagering requirements:
| Game Type | Contribution Rate |
|---|---|
| Slots | 100% |
| Table Games | 10% |
| Live Casino | 10% |
| Video Poker | 5% |
Responsible Gaming Policies
Player Protection Tools
The casino provides tools to help players maintain control over their gambling activities. These include deposit limits, loss limits, session time limits, and self-exclusion options. Players can activate these features through their account settings or by contacting customer support.
Available Controls:
- Daily, weekly, and monthly deposit limits
- Loss limits to cap potential losses
- Session reminders after specified time periods
- Cooling-off periods from 24 hours to 6 months
- Permanent self-exclusion options
Problem Gambling Support
Players experiencing gambling-related difficulties can access professional support through organizations like GamCare and Gamblers Anonymous. The casino encourages responsible gaming and will assist players in implementing appropriate restrictions or exclusions when requested.
Prohibited Activities
Account Abuse and Fraud
The following activities are strictly prohibited and result in immediate account termination:
- Creating multiple accounts
- Using fraudulent payment methods
- Colluding with other players
- Exploiting software errors or bugs
- Using automated betting systems or bots
- Money laundering or criminal activity
The casino employs sophisticated fraud detection systems and cooperates with law enforcement when criminal activity is suspected.
Dispute Resolution
Complaint Procedures
Players with complaints should first contact customer support for resolution. If initial support cannot resolve the issue satisfactorily, players may escalate to management review. The casino aims to resolve all disputes fairly and within reasonable timeframes.
Unresolved disputes may be referred to the licensing authority or independent arbitration services. Players agree to attempt good-faith resolution through the casino’s internal processes before seeking external dispute resolution.
Intellectual Property
Content Ownership
All content on the casino website, including graphics, text, software, and trademarks, remains the property of the casino or its licensors. Players may not reproduce, distribute, or create derivative works from casino content without explicit written permission.
Game content belongs to respective software providers and is licensed to the casino for player use. Unauthorized recording, streaming, or distribution of game content violates intellectual property rights.
Limitation of Liability
The casino operates on an “as is” basis and makes no warranties regarding uninterrupted service or error-free operation. The casino is not liable for losses resulting from technical failures, internet connectivity issues, or circumstances beyond its reasonable control.
Liability Exclusions:
- Technical malfunctions or software errors
- Unauthorized account access due to player negligence
- Losses from third-party payment processor issues
- Damages from service interruptions
- Consequential or indirect damages
Privacy and Data Protection
Information Collection and Use
The casino collects personal information necessary for account operation, regulatory compliance, and service improvement. This data is processed according to applicable privacy laws and the casino’s privacy policy. Player information is never sold to third parties for marketing purposes.
Data security measures include encryption, secure servers, and restricted employee access. Despite these protections, players acknowledge that no internet transmission is completely secure and use the service at their own risk.
Termination of Service
The casino reserves the right to suspend or terminate accounts for terms violations, suspicious activity, or at its discretion. Upon termination, players may withdraw remaining balances after verification, minus any bonus funds or winnings obtained through terms violations.
Players may close their accounts at any time by contacting customer support. Account closure does not absolve players of obligations incurred before termination.
Governing Law
These terms are governed by the laws of the casino’s licensing jurisdiction. Players agree to submit to the exclusive jurisdiction of courts in that territory for dispute resolution. If any provision of these terms is found unenforceable, remaining provisions continue in full effect.